Cholla Band Ring

~ Standard shipping is FREE within the United States and its territories, with a minimum purchase of $100.00 USD.

~ For international shipments outside of the United States, a $25.00 flat fee is charged.

~ All orders will be shipped via standard delivery unless otherwise requested, typically with USPS First Class Mail. For orders within the United States, this usually means up to 1 week for shipping
time.

~ If an item is in stock then it will ship within 3 business days. However, please allow up to four weeks for the creation of any custom, made-to-order, or out-of-stock merchandise. This time frame does not include shipping time.

~ Expedited shipping is available for an additional cost. Please specify your desired delivery date when placing the order, and I will provide expedited shipping options. Pricing is determined on a case-by-case basis depending on delivery speed and carrier pricing.

~ As soon as the order is shipped, you will receive a confirmation email with the tracking information.

~ Please note for international shipments that the buyer is responsible for any foreign customs or import duties and taxes. Some countries may add a customs duty or other taxes and fees in order to collect the
package.

~ All jewelry purchases are packaged in a jewelry box or velveteen pouch with tissue paper, depending on the size of the piece.

~ Gift packaging is available. Be sure to specify when checking out if the purchase is going directly to the recipient of the gift or if it is going to the buyer.

~ If being sent directly to recipient, include any gift message in the "notes to seller" prompt at time of checkout.

~ Any message will be included on a gift tag within the jewelry packaging.

~ Gift packaging includes a jewelry box, tissue paper, gift bag and gift tag for easy gifting.

~ Some jewelry designs may be too large too fit within a jewelry box, in which case the jewelry will be packaged in a velveteen pouch.

~ If an item you purchased or received as a gift is not what you ordered or you are unhappy with it, please contact me within 30 days of receiving your order and I'll work with you to replace or refund your purchase. I want all of my customers to be 100% satisfied with their purchases, so please contact me with any concerns or questions!

~ Refunds will be offered for any piece in new condition returned within 30 days of delivery of the order. If the order was received more than 30 days ago, then refunds will only be offered at the seller's discretion.

~ Please note that all return shipping costs are the buyer's responsibility, except in the rare event the jewelry sent was incorrect, damaged, or defective. In this case, the buyer has 30 days to return the item. Once received, the piece will be inspected and either a full refund, exchange, or repair will be issued for the order. In the unlikely event that the jewelry was defective, return shipping will be reimbursed with a receipt with matching tracking numbers.

~ If an item was purchased as a gift and you are unhappy with it or it doesn't fit, please message me. If the purchase date is older than 30 days, the item may still be returned at the seller's discretion if it is not damaged or showing signs of wear. Gift recipient is responsible for return shipping costs and will only be credited for the value of the initial purchase.

~ Note that orders for custom pieces are nonrefundable and cannot be exchanged, due to the nature of the jewelry item being designed specifically for you.

~Please note that each piece of jewelry is handcrafted with love, making every piece bought from Caitlin Paul Jewelry, LLC special. Please allow for slight variances in color and finish as it may appear slightly different in on your computer or mobile devices.